Features of Multi-Vendor eCommerce Marketplace

With the rising popularity of eCommerce, many business owners want to have their eCommerce store. However, to make your online business a success, providing a seamless customer experience and multiple interactive features is necessary.

Multi-vendor eCommerce marketplace brings various businesses under a roof. Different multi-vendor marketplaces, such as Amazon and Etsy, are available in the market.

Do you want to build a multi-vendor eCommerce marketplace? This blog will explain the features of a multi-vendor eCommerce marketplace.

Must-Have Features for Multi-Vendor eCommerce Marketplace Development

Admin Features

Agency Onboarding

In agency onboarding, the admin will provide onboard the vendors on the eCommerce website after collecting the necessary information and documents of the agency.

Customize Dashboard

The dashboard is the main screen of the multi-vendor eCommerce marketplace. Make sure the eCommerce development solutions you hire offer dashboard customization features, including product/vendor category, product view, offers listed, etc.

Inventory Management

Admin can keep track of supplies and real-time inventory status to manage delivery operations effectively and ensure inventory never runs out of supplies.

Reports and Analytics

Integrating reporting and analytics features will help to analyze sales reports and predict the demand for the product to keep the inventory full.

Order Management System

A multi-vendor marketplace contains multiple products from different sources. Therefore, it is necessary to ensure effective order management to streamline delivery from a vendor to the customer. 

Manage Storefronts

Admin has the feature to create and manage storefronts for the multi-vendor eCommerce marketplace based on various parameters, including language choice, currency, vendors, and products.

Review Management

Admin can manage the reviews on platforms, and it assists them in establishing the product’s reputation and promoting brand value among customers. 

Payment System

Ensure the payment system of your multi-vendor eCommerce marketplace supports multiple payment options. The most common payment systems integrated into such platforms are Stripe, PayPal, etc.

If you want to know the technology used in the multi-vendor eCommerce marketplace, read our multi-vendor eCommerce marketplace development guide.

Vendor Features

Registration and Personalized Dashboard

The first step for vendors is registering and establishing their shops on the marketplace by providing details to the platform.

Shipping Integration

Ensure your multi-vendor eCommerce marketplace provides a seamless product shipment system. Also, it should include various delivery services, such as Shadowfax, FedEx, etc.

Tax Management

Every region has its taxation guidelines. Therefore, ensure a tax management system that uses accurate information to calculate the tax.

Storefront Modifications

You should provide personalization features to the vendors so they can establish their online store as per their preference. 

Real-Time Inventory Updates

A vendor should be able to keep track of inventory status with real-time updates to manage product availability in a particular region effectively. 

Product Listing

Product listing allows vendors to list their products on the eCommerce multi-vendor marketplace with details like pricing, material, size, etc.

User Features

Sign-Up

Provide an easy sign-up and log-in process to the users. Also, offer account protection via two-factor authentication.

Easy User Interface and Checkout

Your eCommerce multi-vendor marketplace should provide easy navigation and search filters to help them effortlessly locate the products. A seamless checkout process and effortless product browsing are huge customer-driven factors. 

Order Placement

Allow users to easily add multiple products to the cart and make a purchase from various vendors in a single order.

Order Tracking

Allow users to real-time track their orders, which will enhance customer experience. Therefore, integrate GPS tracking ability into your multi-vendor eCommerce marketplace.

Rewards and Offers

Provide your users with various offers, discounts, and reward cashback, which will increase employee activity.

Conclusion

As the competition is increasing in the eCommerce industry, it is becoming necessary for business owners to be aware of the latest trends, features, tech stack, etc. We hope this blog helps you decide on what features to include in your multi-vendor marketplace and thrive in the market.